Returns / Damaged Product
Orders for custom made frames or custom cut sheet good materials including but not limited to shelf labels, self-adhesive sheet magnet and vent covers, can only be canceled before they are produced. Once a custom order is produced, cut or delivered, it cannot be canceled or returned for full refund. If we feel the product can be resold as is or can be altered and resold, a partial refund will be calculated. These decisions are made on a case-by-case basis. Please be sure you want custom made product before you place the order.
Returns & Refunds
If you need to return an item, please contact us with your order number and your reasons for returning the product. We will respond quickly with instructions for how to return items from your order and if necessary, assign an RMA number for your return shipment. Unless we find we have made an error, return shipping charges are the customer's responsibility. All product being returned must be wrapped securely to avoid damage in transit. See how we packed the product to get it to you in good condition and do the same for us. Only product that is returned in good resalable condition qualifies for a refund. Please note that all return requests must be made within 14 days of delivery. Returns may be subject to a 10% restocking charge and/or a 10% cancellation fee. When returning product for a refund, you must return all free gifts. The product must be returned in a similar fashion to the original packaging with a copy of the invoice. If we paid the freight on the original shipping to you, you will be charged for that fee. We will credit your method of payment or send you a check for the original invoice amount minus any applicable fees and shipping costs.
You should expect to receive your refund within about two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
Damaged During Transit
Contact customer service immediately, explaining the problem in detail. Be sure to keep your package materials and invoice. The carrier may want to inspect them. Sending us a picture of the proof of damage can speed up the process. We will advise you by email on how to proceed.